SupportBot AI

Customer support AI agent trained on company knowledge base

−62% response time

Reduced average customer response time from 4 hours to 90 minutes

The Challenge

Growing support ticket volume was overwhelming the team, leading to slow response times and customer churn.

Built a custom AI agent trained on their entire support documentation, integrated with their ticketing system, with human escalation triggers.

An intelligent AI copilot that handles tier-1 support queries 24/7, escalates complex issues seamlessly, and continuously learns from interactions.

Industry

SaaS

Service

AI Agents

Tech Stack

GPT-4LangChainVector DBREST API